Welcome to the InstaCerto Help Center! Here, you will find answers to common questions and solutions to common issues. If you need further assistance, feel free to contact our support team.
1. General Questions
Q: What is InstaCerto?
A: InstaCerto is an online platform where users can take assessments and receive certifications in various domains like IT, HR, management, and more.
Q: How do I create an account?
A: Click on the “Sign Up” button on the homepage, enter your details, and follow the instructions to create your account.
Q: If I Forgot My Password?
A: If you have forgotten your password, you can reset it by clicking on the “Forgot Password” link on the login page. Follow the instructions sent to your registered email to create a new password.
Q: If I Can’t Log In?
A: If you’re unable to log in, please check the following:
Ensure you’re using the correct email and password.
Try resetting your password using the “Forgot Password” option.
Clear your browser cache and cookies or try a different browser.
If the issue persists, contact our support team.
2. How does InstaCerto work?
- Choose a certification program.
- Purchase the certification package.
- Get access to study materials, full guide, and assessment guide.
- Take the assessment (up to 3 attempts allowed).
- Receive your certificate after complete your certificate program.
Study Package & Resources
Our study package includes:
Full Guide: A comprehensive study resource covering the entire topic.
Assessment Guide: Helps you understand the exam format and key topics.
Interview Kit: 1000+ questions and answers to help you prepare for job interviews.
Job-Ready Kit: Practical tips, resume templates, and industry insights to help you land a job.
3. Certification Details
How will I receive my certificate?
Your certificate will be automatically generated and available for download in your dashboard. It will also be sent to your registered email.
Can I verify my certificate?
Yes! Each certificate has a unique ID and can be verified online through our verification portal.
4. Payments & Refunds
We accept UPI, debit/credit cards, and net banking.
Can I get a refund?
Refunds are applicable only if there is a technical issue preventing access to your course materials. Check our Refund Policy for details.
5. Technical Support
I am unable to access my study materials. What should I do?
Try logging out and logging in again. If the issue persists, contact our support team.
My certificate is not generating. How can I fix it?
Ensure that you have passed the assessment and refresh your dashboard. If the problem continues, reach out to us.
6. Contact Us
For any issues or queries, contact us at:
Email: info@instacerto.com